On this page we describe who we are, how and for which purpose we process your data within Sugar Rush Neath Limited, how you can exercise your privacy rights and all other information that may be relevant to you. If you have any further questions about the use of your personal data, please do not hesitate to contact us, our contact details are:

Sugar Rush Neath Limited (Company registration number 13187953).

Email: welshconfectionery@gmail.com

By proceeding with your order you are agreeing to our standard terms and conditions, please read carefully. 

The information provided throughout the website and on this page ensure we are fully compliant with the EU Distance Selling Directive. 

Processing Your Order

Orders can only be placed online through our website. We do not take orders over the phone for your data protection and our own data security. This is in line with GDPR guidance.

Our team process and dispatch orders on working days so Mon to Fri. This excludes Bank Holidays. If for any reason we are short of stock and are unable to fulfil your order we will replace your item/s with an alternative product, a refund or to hold the order until new stock arrives

We reserve the right to cancel and refund any order if we have reason to believe that the order is fraudulent, or we are unable to contact you due to an invalid email address and telephone number being provided.

Our Delivery

We only dispatch and deliver orders on working days so Mon to Fri. This excludes Bank Holidays. Chamoy products will not be shipped on a Friday, to keep the products as fresh as possible for you. Chamoy products may require a longer processing time.

We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout on the order confirmation.

Once your order leaves us we are unable to change address information or redirect orders without incurring charges which you will need to cover. If we cannot contact you to verify delivery details due to an invalid email address and/or telephone number being given we reserve the right to cancel the order.

If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. 

In the unlikely event that your order goes missing, we will offer to send a replacement order or refund. However, if there is proof of delivery from our delivery partners, we will not send a replacement order to the original delivery address.

If the product arrives damaged, please do not dispose of the package. Please photograph damage of both the sweets/snacks ad well as the outer packaging and email us so we can resolve any issues as quickly as possible for you.


Our courier deliveries can be delivered any time during working hours. We are unable to provide an estimated time of arrival ourselves, however, you will be emailed updates from our courier directly on the day of delivery with an estimated delivery timeslot.

Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out (they will always try to deliver it directly first though). In this event, our courier or Royal Mail will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you're happy for it to be left please tell us in the delivery instructions box when you check out so we can inform them.

Our Products & Packaging
The costs shown for our products include VAT at 20%.

Sugar Rush only sends out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.

Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. Please refer to the best before date. 

We don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully. Please do not discard your sweets or any of the packaging if you wish to flag a quality issue. 

We have strict hygiene measures in place and our staff members wear all appropriate PPE when handling sweets. We cannot be held accountable for traces of foreign objects found in our our products as we are not the original manufacturers and this could have happened during the production of the sweets. This is only a guide and is placed in these terms in the rarity that this problem was to occur.

This is a guide only to help you keep track of the delivery charge, not the exact weight of sweets you will receive. Exact quantities and weights for individual sweets are shown in each product description so you know exactly what you will get.

We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.

In line with our environmental commitments, we will choose the most minimal packaging to send your order without compromising presentation or affecting the quality of the sweets.

Right to Cancel

Custom orders cannot be cancelled or refunded once they have been picked and packed, due to the cross contamination of the food products.

If you wish to cancel an order that has not yet been dispatched, there will be a small cancellation fee to cover the cost of the transaction fee. 

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us via email (welshconfectionery@gmail.com, of your decision to cancel this contract by a clear statement (e.g. e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Our Security 

We take the greatest effort to ensure the highest possible standards of online security.